Shipping & Delivery Policy
Logilan Shipping Information
Getting your order to you quickly and safely is our top priority. Please read our shipping information carefully before placing your order.
• All orders ship from Romeoville, IL 60446
• We strive to ship your orders within 24 hours to 48 hours .
• We do not ship on Sundays or major holidays
• Delivery time estimates are provided by the carrier and are not guaranteed
• Once your order ships, you will receive a confirmation email with tracking information
• We ship within the United States only
• For questions, contact us at Play@logilan.com
Shipping Services
USPS Ground Advantage (All 50 U.S. states and PO boxes)
• Delivery estimate: 2–8 business days (excludes order processing time)
• Alaska and Hawaii: delivery estimates may be longer
USPS Priority Mail (All 50 U.S. states and PO boxes)
• Delivery estimate: 1–3 business days (excludes order processing time)
• Delivery time is an estimate — once your order leaves our facility, we cannot control carrier delays
When a package is marked as Delivered by the carrier, it is considered successfully delivered to the address provided at checkout. Logilan is not responsible for lost, stolen, or misplaced packages once they are marked as delivered by the carrier. This includes situations where packages are left with neighbors, building offices, mailrooms, or secure locations.
Customers are responsible for providing an accurate shipping address at checkout. Logilan cannot replace or refund orders shipped to an incorrectly entered address.
If your tracking has not updated or your package appears lost before being marked as delivered, please contact us at Play@logilan.com and we will gladly assist with a carrier investigation.